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Retail Shipping Specialist

What does a Retail Shipping Specialist do? 

A Retail Shipping Specialist oversees the shipping and receiving of Customer packages. More specifically, they are responsible for weighing, measuring and ensuring proper packing techniques and shipping practices. The role of a Retail Shipping Specialist also extends to taking care of customer requests and complaints. 


Retail Shipping Specialist duties and responsibilities 

  • Obtain and process Customer packages, including receiving deliveries, registering them and distributing packages and letters.
  •  Be able to recommend the best shipping options based on type of package and Customer’s requirements
  •  Trouble shoots shipping issues and customer complaints that arise and work to solve them
  •  Place packages in assigned locations based on carrier
  •  Pack Customer’s items in boxes by hand and keep a record of the items packed
  •  Sort mail and maintain private mailboxes including virtual mailboxes
  •  Perform Notary Services
  •  Take fingerprints
  •  Take passport photos
  • Performs multiple tasks at the same time
  •  Looks for opportunities to improve knowledge and skills
  •  Perform work activities requiring cooperation and instruction
  •  Must be able to report to work regularly and maintain established business hours 

Retail Shipping Specialist skills and qualifications

  •  Strong interpersonal and communication skills
  •  Excellent organization and administrative skills
  •  Integrity and leadership skills
  •  Exemplary customer care skills
  •  Good analytical and problem-solving skills
  • Detail-oriented and multitasking skills

Retail Shipping Specialist salary expectations 

 Retail Shipping Specialist starts at $15.00 per hour. This rate is subject to variation depending on the previous experience and ability to become a Notary of the state of Colorado.   


Retail Shipping Specialist experience requirements 

Previous experience is a plus, but not required. At least one year of direct customer service is required. 

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